Shipping policy

Orders are shipped from Los Angeles, California. We strive to accurately indicate current stock for each product, but we do not guarantee product availability. Product availability and pricing are subject to change. Depending on availability, orders are processed & shipped within 1 to 3 business days after receipt of full payment.  Orders are shipped to one address only.  Customers are responsible for the shipping cost unless it's previously arranged otherwise. Each customer is responsible for customs duty, taxes, and any fees due upon delivery.

We use UPS & USPS Standard Shipping Services 

You will be updated with a tracking number once your order is fulfilled. 
UPS does not deliver to PO Box and military APO/FPO addresses.
We ALWAYS ship to the address provided upon checkout.

External factors beyond our control, such adverse weather conditions and the current pandemic, may cause delays to your order.

 

 Please make sure your shipping address is correct.

If an order is returned to us due to an incorrect or incomplete shipping address or refused delivery, the buyer will be responsible for all shipping costs, including any additional return shipping costs incurred.
We will not be able to reship the returned order and will deduct a restocking fee of 20% of the order's subtotal from your refund.
The original shipping cost will not be refunded.

Please only provide a physical address at which someone is ALWAYS available during regular business hours.
Please provide a work address instead of your home address if you work during the day.
If an order is returned to us due to unsuccessful delivery, the buyer will be responsible for all shipping costs, including additional return shipping costs incurred; we will not be able to reship the returned order.
We are not responsible for any shipment or item missing, stolen, or damaged after it is marked as delivered by UPS.
In the case that your order's shipment or any part of your order is missing, stolen, or damaged after the tracking shows it has been delivered by UPS, you are responsible for filing a claim with UPS. We will not be able to reship your order or issue a refund.


If a freight forwarder is used, the following terms will apply:
We will not be responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to you or a freight forwarder. This means that we are not able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.